Refund Policy

Before purchase

Users should test the free service and confirm that 1011 Plus works on their device and network before purchasing premium access.

24-hour refund eligibility

A refund request may be considered when it is submitted within 24 hours of purchase and premium access cannot be activated, or the service remains unusable after reasonable troubleshooting with the administrator.

Non-refundable cases

Refunds are generally not available for a change of mind, unsupported devices, mobile-operator or network restrictions, account sharing, device misuse, attempts to bypass device limits, or subscriptions that have already been successfully activated and used.

How to request a refund

Contact @MRK1011ADM on Telegram within the 24-hour period and provide the purchase date, payment reference, registered device information, and a clear description of the problem. Do not send passwords, private keys, verification codes, or other sensitive account information.

Review and processing

Each eligible request will be reviewed using the purchase record, activation status, troubleshooting history, and service usage. Approved refunds will be returned through the agreed payment method. Processing time may vary depending on the payment provider.

Contact

Questions about this Refund Policy may be sent to @MRK1011ADM on Telegram.